Keeping the confidentiality and your privacy of your personal information is very important to Us. We are committed to safeguarding Your personal information. This privacy statement explains what information We collect, how information is gathered, used and handled, when information may be disclosed to third parties with Your approval, Your rights for requesting access to or amending Your personal information, as well as ways to provide Us with comments or make a criticism. This document may be amended by Us from time to time.
Your permission is meant by approval. Your consent can be implied or express. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face to face dialogues). Your approval will be indicated when we can reasonably form a conclusion from our pre established relationship with You that You have given consent by either determining not to take actions or taking action.
Personal advice has precisely the same significance that it has under the Privacy Act 1988 (Cth), specifically information or an opinion, whether accurate or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be determined, in the information or view.
3. Information We Gather
We shall only collect information that is crucial for supplying You with our services. We shall only collect information that is essential for the functions that it'll be used. The quantity and kind of personal information We collect from You and carry about you are going to vary depending on whether You are an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and also the extent to Which You've used Our products and services. The personal, or independently identifiable information that We hold about You may include if You use to be, are now or have in the past been a patient or customer of a Dental Care Network practice:
Name, address, phone and email contact details;
Personal details such as for example age and sex;
details of previous dentists you've been a patient of;
your Medicare number;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our employees;
Census and statistical information for functions including risk assessment and product development;
financial information (as an example, credit card numbers to assist in the management of payments for dental services);
Details of professional services used, including the date; and and purchases made
sensitive information including:
family medical history;
current health and dental appraisal; and
4. How Information May Be Collected
We may collect personal information from you in numerous methods, including:
You choose to provide it directly to Us in order for Us to provide dental services to you;
You may complete forms, send an email to Us, provide information during a visit to Our Dental practice;
you may select to provide information through the contact forms housed on www.dentalcarenetwork.com;
When you subscribe to newsletters or other marketing materials that are direct;
When you purchase goods from Us or use Our services.
We may also collect information from Dental Corporation Pty Ltd or other third parties if you might have supplied authorization to them under their own privacy policies:
Info may collect from third parties for example Medicare or your health insurance provider; or
5. Use and disclosure of Your Personal Info
We use Your personal information primarily to provide, manage and administer dental products and services to You and operate an efficient and sustainable business. As part of these processes, Your personal information may be disclosed by us on a confidential basis to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group. In addition, We may use Your personal information for a number of purposes, including:
To provide dental and related services to You;
to preserve and administer Your patient file(s) at Our dental practice;
To contact You in relation to any matter relating to You Personally or the dental products or services supplied to You;
To answer Your enquiries and deliver dental services to You;
To carry out internal functions for example information technology, accounting, quality assurance and management;
to resolve complaints;
To monitor cost and evaluate products and services;
To conduct statistical analysis, research and marketing surveys;
to fulfil marketing promotions;
To administer Your invoicing for dental services, credit card payments, or to collect outstanding invoices;
Up regarding further to follow You treatments or dental assessments required;
To send You advice about Us;
To comply with regulations or any laws.
This may include disclosure in the following circumstances:
To Your relatives that are nominated within an emergency;
To authorities and regulatory bodies, eg. Medicare;
To other service providers and auditors We may appoint to make sure the ethics of services and Our operations;
To thing or any individual acting on Our behalf;
To dentists, dental specialists and other healthcare professionals, for the reason for seeking a second opinion or a referral, where you've consented to Us obtaining the second opinion or the referral;
To execute a review for the goals of the practice of improving the quality of care
Eg, where law requires disclosure. Compulsory notices from courts of law, tribunals or government agencies.
Nonetheless, if We do send your personal information outside of Australia we are going to require the receiver of the information complies with contractual obligations and privacy laws to maintain the protection of the data.
From time to time, We may contact You to provide You with information about services and other products offered by Us, our related entities and our business partners that could be of advantage to You Personally and Your family. It may be via mail, phone, email or SMS when you are contacted by us. You are able to contact Us at any time to let Us know should You not wish for marketing material from Us,. Our contact details are at the ending of the policy.
If You request never to receive advertising material, please be aware that you will be still contacted by us in relation to Our on-going relationship with You. For instance, we'll send any bills, statements and notices which are related to services and the products you might have bought from Us to You.
6. Handling and storage of Personal Advice
We will take reasonable measures to ensure That The personal information is protected from loss and misuse and from unauthorised access, modification or disclosure and is stored securely. We will take reasonable measures to ensure that personal information supplied by you'll be handled in accordance with Australian privacy laws including the Privacy Principles that are Australian. We keep procedures and demanding data security standards with a view to preventing unauthorised access by anyone apart from Us.
Your personal information may be handled by Our employees. Advice can be utilized by staff at an Our practice for the provision of dental services to You Personally. We keep your personal information for as long as it is required to provide the services and products You requested from Us to You and to comply with legal requirements.
If Your personal information is no more required by us for any purpose, including legal motives, reasonable measures will be taken by us to securely destroy or de-identify your personal information except in circumstances permitted or required legally.
7. Getting, Upgrading, Amending and Correcting Your Info
7.1 Access to personal information
You've the right to obtain personal information that's held about you. You can ask Us for accessibility to the information that We hold about you. If it's fair to achieve that we'll constantly endeavour to meet with Your request for access within an acceptable time and in the way requested by You. Nevertheless in some circumstances, access to specific information may be declined. Including these circumstances:
We no longer hold or use the advice;
The request is vexatious or frivolous;
The information relates to anticipated or existing legal proceedings and would not normally be divulged as part of those proceedings;
denying access is required by law;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
If We are unable to give You access to the information you've requested, you will be given written motives for this decision when Your request is responded to by us by us. If you've got any worries about the refusal, please see section 9 of the Policy for further information.
We may charge You a decent fee for access to some types of information. This charge will be restricted to the cost for providing You with the advice of recouping Our prices. As an example, file retrieval, photocopy, labour and delivery to You. We WOn't bill One To make a request to obtain Your tips.
You may request entry to your personal information by contacting Us according to the contact details at the end of the document.
7.2 Correcting your personal info To enable Us to provide you with the finest possible service, it's significant that the information We hold about You is precise. We will take reasonable measures to ensure That The personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If You believe any information We hold about you is inaccurate, incomplete or out of date, You should contact Us to let Us know. We are going to respond to Your Own request within an acceptable interval and will take reasonable measures to amend Your records.
We may alter the content or services found on Our website anytime without notice. Therefore Our Privacy Statement may change without notice additionally at any time.
9. Our Contact Information and Concluding your Issues
You can contact Us at any time if you've got any questions or concerns relating to this document or about how Your personal information was handled.
You can contact Us and request to speak to Our Privacy Officer.
If You're unhappy with Our reply, or if You do not feel Your grievance was solved, you're able to seek advice in the Office of the Australian Information Commissioner.
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